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Edelman Marc, David C. Competing on Customer Journeys. Harvard Business Review 2015;93:88–7.http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=110320330&site=ehost-live&scope=site
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Gaines-Ross, Leslie1 (AUTHOR). Reputation Warfare. Harvard Business Review 2010;88:70–6.http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=55461897&site=ehost-live&scope=site
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Edelman, David C.1 (AUTHOR). Branding in The Digital Age. Harvard Business Review 2010;88:62–9.http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=55461895&site=ehost-live&scope=site